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Return & Cancellation Policies

Returns & Refunds

What Items cannot be returned?

Items that have been customized, custom built or ordered in bulk cannot be returned to us because we are unable to re-stock customized or built-to-order items. These items include:

• Items that were special ordered or built by us to your specifications;
• Items that were custom painted or finished;
• Items that feature a name, address, or other customized text or labels.
• Items that were ordered in bulk.

Returning an Item

Products may be returned to us for an exchange or refund should you find damage.

• What is considered damage: Cracked, crushed items or broken parts. Note: missing parts is not considered damage as we will happily send you new parts (see below).
• What is NOT considered damage: Small dings and scratches, discolorations in natural wood (for example wood grain), small knots, rougher areas inside holes smaller then 3/4 inch, chipped wood around hidden holes and small bubbles/brush strokes in finishes and paints (a characteristic of hand painting) as well as streaks in dyed parts (a characteristic of dying) is/are not considered damage. They are part of the uniqueness of hand made wooden items and the properties of the varieties of species of wood and finishes that are used. Likewise under painted or under finished areas or small drips on the bottoms or underside of painted and finished items items are also not considered damage as these areas are hidden when displayed in a normal fashion. Additionally, abuse, accidental or intentional damage caused by you is not covered under damage.
• All items are inspected and photographed before leaving for shipment. Wheels and other moveable parts are verified to move correctly before being shipped. If you find a part that is stuck, please see out document on how to un-stick these parts.

You may also return a product to us for any reason as long as the item is in its original condition and can be resold. Returned items are subject to a 25% restocking fee. You must request a return within five (5) days of your order being delievered to the shipping address. Upon receipt of your return, we will inspect the item. If the item is in sellable condition with no damage, a refund will be issued minus the shipping cost and restocking fee.

In all cases, you must pay to ship the item back and the cost of shipping and handling on the original order is non-refundable.

Missing Parts

Be sure to check the packaging of the box before you throw it away. Small parts could slip out during shipment and become lose in the box. However, in the highly unlikely event you are missing a part (such as a game piece), we will send you a new part free of charge. Simply contact us with what part is missing and where to ship the item. We will mail you the missing part ASAP. Please allow a few weeks for delivery depending on your shipping location and part stock/availability.

Lost, Stolen, or Soiled Shipments

While we are saddened by the loss or theft of a package, we are not responsible for packages once they have been shipped. Because of this, we are unable to issue refunds for packages that have been lost, stolen, or soiled. It is your responsibility to provide a safe and secure area for the package to be delivered and/or make appropriate preparations to receive your package should you not be available during delivery. If your package has been lost or stolen, please contact your local postmaster to file a claim.

How do I return an item bought through CountrysideGifts.com

If the box that your shipment came in appears to be crushed, damp or damaged in any way you must report this to the shipping carrier as this damage has occurred during shipment.

It is your responsibility to unpack and inspect all items once you have received them. Take care in unpacking certain items because they may be fragile and are packed tight to ensure safe shipment. If an item is found in the shipment that meets with the guidelines above as to what is considered damage it must be reported to us within five (5) days of receiving the shipment.
Return requests are only accepted via our contact form or the messaging system on the affiliate site you purchased through. Once you contact us and we verify that you meet the requirements for a return you will get a Return Authorization (RA) number along with a return address and instructions for returning the items. Returns will not be accepted without an RA number.

Items to be returned must be shipped back to us in the original box and packing material in which it was sent. It is your responsibility to ensure that no additional damage occurs to the item as it being shipped back. All returns must be received within seven (7) business days of creation of the RA number. Returns received after this date may not be honored.

How do I return an item I bought through an affiliated site?

Return policies differ from site to site so please check with the return policy listed on the site you purchased our item from, however, generally these same guidelines apply. You may contact us when in doubt or if you have any questions.

Deposits & Reserved Items

Can Deposits Be Returned?

Deposits are typically only used in the case of custom orders. Deposits are typically used to cover the cost of materials and cannot be returned for any reason..

I reserved an item at one of your shows but didn’t pick it up by the end of the show like I was supposed to. Can I get a refund? Can you ship me my item?

Unfortunately we cannot offer a refund for the item. The item was reserved at the show to be picked up and thus was taken off display, completely eliminating the possibility to sell it to someone else. For this reason we cannot refund reserved items that were not picked up. We can and will happily ship the item to you (if possible) or deliver it to you personally if you are local.

Please be aware that an additional shipping or delivery charge will exist to ship the item. Also please note that some items are too large to reasonably ship due to size and cost. We will be happy to work with you and we do try our best to reach out and contact individuals who fail to pickup their reserved items.

We will hold onto the reserved item for as long as we reasonably can and storage space allows. We will do our best to contact you based on the information that was filled out on the Pickup & Custom Order Form. After a reasonable amount of time and attempts to contact you, we reserve the right to resell or dispose of an item left abandoned and not picked up.

Out of Stock & Backordered Procedures

Out of Stock & Backordered Procedures

Our inventory system does a good job making sure our website is up to date with our actual inventory levels. In very very rare cases they may be off.

If the item is expected to be in stock in a few days (typically within a week), we will hold your order and let you know when it will ship. You will not be billed until the item ships. Once the item ships, you will be notified via email.

If the item will be out of stock for a long time or if the item has been discontinued, we will cancel your order and will contact you and let you know.

If only part of your order is out of stock, we will contact you and ask you if you want us to ship the in stock portion of your order and refund you for the out of stock portion or if you want the whole order canceled.

We will do our best to contact you via email and phone a reasonable number of times if items are out of stock for more then a few days. If we are unable to contact you or you do not respond, we will assume you wish to cancel your order. Your order will them be cancelled. You will not be billed for anything if your order is canceled. If you already paid via PayPal®, a refund full the order will be issued to your paypal account. Please allow several days for your refund to appear in your account. If you wish to place your order again at a later date, you must reorder.

Cancellations & Payments Not Received

Payment’s Not Received

In cases where an item was ordered and the payment information you submitted was invalid or payment was not received, we will try and reach out to you as best as we can which may include email and / or phone. If we do not hear back from you within 5 days we will assume that you intend to cancel the order.

Cancellations

We reserve the right to cancel a sale at any time. Reasons for cancellations include but are not limited to payments not received, out of stock items, incomplete or invalid billing, payment or shipping information, etc. We make it our highest priority to get in touch with you regarding any missing information or issue with your order, however if we are unable to reach you within 5 days, we must assume that you intend to cancel the order. After this date, your order will have to be placed again should you decide to replace the order.